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Welcome to Great Garden Plants Shop! We’re here to help you create a beautiful, sustainable garden with ease. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you need further assistance, feel free to reach out to our friendly customer care team.
Product Questions
What types of plants do you offer?
We specialize in a wide range of plants tailored for gardeners who value sustainability and beauty. Our collections include:
- Best sellers and Proven Winners for reliable performance
- Native plants that support local ecosystems
- Pollinator-friendly varieties to attract bees and butterflies
- Drought-tolerant and evergreen options for low-maintenance gardens
- Container plants, grasses, ground covers, and more for versatile landscaping
Are your plants environmentally friendly?
Absolutely! We carefully select each plant for its environmental benefits, such as supporting pollinators, conserving water, and enhancing biodiversity. Our packaging uses sustainable materials to minimize our ecological footprint.
Do you provide care instructions for plants?
Yes, every shipment includes guidance on immediate care to help your plants transition smoothly from our nursery to your garden. We want to ensure they thrive in your outdoor space.
Shipping & Delivery
What are your shipping options and costs?
We offer two convenient shipping methods:
- Standard Shipping: $12.95 via DHL or FedEx, with delivery in 10-15 days after shipping. Perfect for time-sensitive projects.
- Free Shipping: Available on orders over $50 via EMS, with delivery in 15-25 days after shipping. Ideal for larger garden transformations.
How long does order processing take?
Orders are processed in 1-2 days by our gardening experts, who carefully select, prepare, and package your plants with sustainable materials.
Do you ship internationally?
Yes, we serve gardeners globally, excluding Asia and select remote regions. We’re rooted in Detroit but share our plants worldwide while maintaining sustainable practices.
Will I receive tracking information?
Yes, we send tracking details as soon as your order ships, so you can follow its journey to your doorstep.
Returns & Refunds
What is your return policy?
We stand behind every plant with our satisfaction guarantee. If you’re not happy with your order’s condition upon arrival, contact us at [email protected] within 15 days of receipt. We’ll work to make things right!
Are there any exceptions to returns?
Returns are accepted for issues related to plant condition upon delivery. Due to the perishable nature of plants, we cannot accept returns for changes in preference, but we’re committed to resolving any problems promptly.
Payment & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders easily and receive updates on new arrivals and promotions.
Is my payment information secure?
Yes, we use encrypted payment processing to ensure your data is protected. Your security is our priority.
General Inquiries
How can I contact customer service?
For any questions or concerns, email us at [email protected]. We’re here to help you succeed in your gardening journey!
Where is Great Garden Plants Shop located?
We’re based at 2873 Hayhurst Lane, Detroit, US 48226, but we serve gardeners across the globe (excluding Asia and remote areas).
Can I get advice on plant selection?
While we don’t offer personalized consultations, our website categories (like Drought Tolerant or Pollinator Friendly) are designed to help you find the perfect plants for your needs. Explore our collections for inspiration!
Thank you for choosing Great Garden Plants Shop! We’re honored to be your partner in creating sustainable, vibrant outdoor spaces. If you have more questions, don’t hesitate to reach out. Happy gardening!