Our Gardening Promise

At Great Garden Plants Shop, we believe every garden tells a unique story. Just as you nurture your plants with care and attention, we approach your satisfaction with the same dedication. We stand behind the quality of our plants and are committed to ensuring your gardening journey is successful and rewarding.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after receiving your order confirmation.

Shipping Methods & Timeframes

We offer two convenient shipping options to bring your garden dreams to life:

Standard Shipping – $12.95

Carriers: DHL or FedEx

Delivery Time: 10-15 business days after shipment

Ideal for gardeners who want reliable tracking and faster delivery

Free Shipping

Carrier: EMS

Delivery Time: 15-25 business days after shipment

Available for orders over $50

Perfect for patient gardeners looking to maximize their planting budget

Please note: We ship worldwide except to Asia and select remote regions. Delivery times may vary based on your location and customs processing.

Returns & Exchanges

We want you to be completely satisfied with your plants. If anything doesn’t meet your expectations, we’re here to help.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your plants. This gives you adequate time to assess your new plants and ensure they’re settling well into your garden environment.

Return Process – Simple 3-Step Journey

Step 1: Contact Our Garden Support Team

Within 15 days of receiving your order, please email us at [email protected] with:

  • Your order number
  • Photos of the plant(s) you wish to return
  • A brief description of the issue

Step 2: Receive Return Authorization

Our gardening experts will review your request and provide a Return Authorization Number and shipping instructions within 2 business days.

Step 3: Ship Your Return

Package the plants securely using the original packaging if possible. Include the Return Authorization Number clearly on the package and ship to:

Great Garden Plants Shop – Returns
2873 Hayhurst Lane
Detroit, US 48226

Exchange Process

For exchanges, follow the same process as returns. In your initial email, please specify which plants you’d like to exchange for, and we’ll guide you through the process. We’ll ship your replacement plants once we receive your return.

Refund Information

Refund Processing Time

Once we receive your return, refunds will be processed within 5-7 business days.

Refund Method

Refunds will be issued to your original payment method:

  • Visa/MasterCard/JCB: 5-7 business days to reflect on your statement
  • PayPal: 3-5 business days to appear in your account

Note: Original shipping fees are non-refundable unless the return is due to our error.

Non-Returnable Items

To ensure the health and viability of our plants and maintain our high standards for plant quality, the following cannot be returned or exchanged:

  • Proven Winners® plants that have been removed from their original containers
  • Fragrant plants that have been planted or significantly altered
  • Any plants showing signs of pest infestation or disease acquired after delivery
  • Custom or special order items marked as final sale

These exceptions help us protect plant health across our specialized collections including our featured Proven Winners®, Fragrant plants, and other premium varieties.

Need Gardening Assistance?

Our gardening experts are here to help your garden flourish! Contact us at:

Email: [email protected]

Address: Great Garden Plants Shop, 2873 Hayhurst Lane, Detroit, US 48226

We typically respond within 1-2 business days, ready to support your gardening journey.

Growing Together

At Great Garden Plants Shop, we’re more than just a plant retailer—we’re your gardening partners. From our carefully curated collections of Container Plants, Drought Tolerant varieties, Native species, and Pollinator Friendly plants, we’re committed to providing quality that helps your garden thrive. Thank you for trusting us with your garden needs—we’re here to ensure your gardening story is one of success and satisfaction.